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I think everyone has experienced being on one end of a phone call and getting frustrated at the other parties’ lack of enthusiasm. I have experienced times where I have called up a company, and before even mentioning what the call was about, hearing the monotonous or dismissive tone, which, reading between the lines, sounded like ‘oh, its you’. I will admit that I can be a little hands on. I like to know that everything is in order, and all of my requests have been taken on board. If I don’t feel confident that this is the case, well, I will chase. I will double check – in short, if you have understood, and everything is in place, let me know! For example, trying to book a hotel conference r